Delivery is a flat £5.95 per order. All parcels are shipped via Royal Mail 24 Hour for fast, reliable delivery. In circumstances where Royal Mail cannot be used, you will be provided with the relevant tracking details for your delivery.

All live plants are carefully packed to arrive in the best possible condition. As plants are living things, minor marks, leaf blemishes, or slight cosmetic imperfections can naturally occur and are completely normal. Some plants may also require a short period to acclimatise to their new environment after delivery.

If your plant arrives with significant damage, please contact us within 48 hours of delivery so we can help.

For order issues: Support@eyupplants.co.uk

For tracking and delivery enquiries: Tracking@eyupplants.co.uk

For business enquiries: Josh@eyupplants.co.uk

Returns and Refunds Policy

At Eyup Plants, we take great care to ensure every plant is carefully selected, packed, and delivered in the best possible condition.

Live Plant Returns

• All plants are living items and sold as non-perishable goods. As such, we cannot accept returns due to change of mind.

• Minor marks, natural blemishes, or slight cosmetic imperfections are normal, and some plants may need a short period to settle into their new environment. These are not considered faults.

Damaged or Faulty Plants

• If your order arrives damaged, or you have concerns about your plant or delivery, please contact us within 48 hours of delivery.

• To help us assist you quickly, email Support@eyupplants.co.uk with clear photos of the plant and packaging.

• We will review the issue and work with you to find the most suitable solution where appropriate.

Non-Perishable Items

• For non-perishable items, your statutory rights are not affected. You are still entitled to refunds or exchanges where the law allows.

By placing an order with us, you acknowledge and accept the natural characteristics of live plants and understand that some care may be needed when they arrive in a new environment.

Cold Weather Guarantee

During colder weather periods, we take extra care to ensure your plants are protected throughout their journey. We closely monitor weather conditions and adjust our packing and dispatch process where necessary to reduce the risk of cold-related damage.

When temperatures are expected to fall below 10°C, we strongly recommend adding one of our 36-hour heat packs to your order for £2.95. One heat pack is recommended for up to 10 plants. For larger orders, additional heat packs may be recommended, particularly if your order needs to be split across multiple parcels.

Heat packs provide an additional source of warmth during transit and help reduce the risk of cold damage. However, they cannot guarantee complete protection against extreme or unexpected temperatures, courier delays, or parcels being left outside for prolonged periods after delivery.

We continuously assess weather conditions during the colder months. If we believe conditions present a significant risk to the health of your plants, we may delay dispatch until conditions improve. This decision will always be made with the wellbeing of your plants in mind.

We also recommend keeping an eye on your tracking information and bringing your parcel indoors as soon as possible after delivery during particularly cold weather.

If you experience any issues with your plants following delivery, please contact us with photographs as soon as possible. Any concerns relating to cold or weather damage will be assessed individually on a case-by-case basis.

Our priority is to ensure your plants arrive healthy, protected and ready to settle into their new home, whatever the British weather throws at us.

To track your order, simply enter your order number and email address HERE.

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When you place an order for collection, we’ll usually notify you within 24 hours with your collection details. Please bring a copy of your confirmation email when you come to collect your items.

Collection Address:

65 Deep Lane, Ecclesfield, Sheffield, S50DU

We look forward to seeing you!

Grade B & Rescue Plants are offered at a heavily reduced price as they may have cosmetic damage, imperfections, damaged roots & need extra care when they arrive. These plants can be ideal for chopping & propping, nurturing back to health, or simply giving yourself a fun plant challenge. Perfect for anyone happy to give them some extra attention and TLC.

Please note that all Grade B & Rescue plant sales are final, meaning they are non-refundable and non-returnable, By purchasing, you accept that plants may need additional care upon arrival and may be susceptible to perishing. Grade B plants are also not covered by our Live Plant Delivery Guarantee.